Terms and Conditions

SmartCycling FZE

Terms & Conditions

SmartCycling FZE is a Free zone company registered with the Sharah Publishing Zone, UAE. We fully comply with the Free zone & UAE laws for online sales.

General Terms & Conditions

SmartCycling reserves the right to end any promotion at any time.

All prices are in AED ( United Arab Emirates Dirham) and includes VAT, wherever applicable

We reserve the right to make any changes to price & description, at any time, without any notice.

Orders for out-of-stock items are not accepted.

All items are subject to availability. All sizes quoted on our site, are approximate only. Colours may vary due computer screen settings and different manufacturing runs.

If we are unable to fulfil any order, we will contact you for a replacement or you may cancel the order.

All credit card orders are processed thru Stripe secure payment services

Accuracy of website

We aim to keep all pictures and product descriptions up to date and as accurate as possible, however we have to rely on the manufacturers and suppliers to provide the correct information to ourselves. We try to ensure all information is correct, however due to manufacturer’s product development / changes, a small change / variation might occur. However, if the product differs from the one given in the description, we will offer a refund or replacement.

Privacy Policy

At SmartCycling FZE, we take your privacy very seriously. We do not sell, rent or give out personal details that you submit on the site, to any third party. We, hereby confirm that information and personal data submitted by you in relation to the processing of your order shall be collected, processed and stored in accordance with the requirements of UAE.

By submitting your data, you agree that the data shall be processed and stored for the duration of the purpose indicated herein and in cases provided for by applicable laws after initial processing as long as it would be required

In the event that you wish to be removed from our database, please contact us at support@smartriderdubai.com. We will ensure that your data is removed.


We may send newsletters via email to let you know about new product launches, special seasonal offers, news, cycling events and blog posts that might be of interest to you. We usually send 1 newsletter a month. We promise not to sell your email address.

Delivery & Couriers

We usually pass your name and address ( and telephone number) to the delivery courier so that they can deliver your purchases. We promise not to sell your details to anyone.


We love your feedback about the site, our products and feedback on the products. Good review …bad review…Thank you…keep them coming.


All complaints should be sent to support@smartriderdubai.com. Your complaints will be treated in the strictest of confidence & we endeavour to respond within 24 hours