FAQ – Order, Shipping, Etc.
Q: How long does it take to ship my order?
A: Orders are usually shipped within 1-2 business days after placing the order.
Q: When will my order arrive?
A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.
Q: How do I track my order?
A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.
Q: What’s your return policy?
A: We allow the return of all items within 30 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.
Q: How do I make changes to an existing order?
A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.
Q: What shipping options do you have?
A: For USA domestic orders we offer FedEx and USPS shipping.
Q: Do you ship internationally?
A: We currently ship to the USA, Canada, UK and Australia.
Q: Do you sell gift cards?
A: We offer the option to purchase a gift card in our store. Contact us via email to learn about the different available options.
Q: Can I receive a refund?
A: If you are unhappy with the product you’ve received, you can get a refund.
FAQ – About the Company
Q: About the company
A: A general overview that includes the name of the company, year it was founded and its goal. For example: Company was founded in 2019, with a goal to bring better products to every home across the US.
Q: What payment methods do you accept?
A: Any method of payments acceptable by you. For example: We accept MasterCard, Visa, American Express, PayPal, JCB Discover, Gift Cards, etc.
Q: What does the warranty cover?
A: The warranty and its guidelines to your different products. If you offer various products with additional policies, it’s best to list them all out. For example: The warranty covers defects in materials. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse.
Q: Where are you located?
Location of main headquarters, and any additional physical stores you might have. For example: Our headquarters are located in Connecticut, USA.
Q: How can I contact you?
A: A link to a contact us form, an email address, phone number or any communication method you might offer. For example: If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at team@company.com, +1 123 456 7890 or through our chat assistant.
Create an FAQ Page That Fits Your Needs
You’ve set up your business and it won’t be long until you get your first customer. Better yet, you already have customers who are interested in what you have to offer. As your customers increase, so does their need for answers. On the bright side, most customers have the same questions, which is why you need to make sure you have an FAQ page up and running.
FAQ pages are essential for a couple of reasons:
Help reduce the fraction or tension of new customers who are about to make their first purchase, and want to make sure who they’re buying from
Lower the number of queries and tickets for the support team, who usually find themselves answering the same questions over and over again
Allow potential customers to get relevant answers about different services and products you provide
An additional source of keywords and SEO, which can help drive traffic to your website, store, brand and business
WHAT DO YOU NEED TO FOCUS ON?
The most common queries focus on two main areas.
The first one is the order process, which includes payment options, returns, warranty, etc. The second topic contains general questions about the company, which can help customers understand who they’re about to deal with and set their minds at ease.
For you, the business owner, an FAQ page is the place to provide answers and reassurance. This is where you can provide additional information about how you’re going to make sure the customer’s experience is perfect, and that they will come again.
While you’re the one who knows your customers best, to help you get started with your FAQ page we’ve gathered several commonly asked questions and answers. These questions include necessary information about the order, shipping methods, and the return policy.
While we can’t provide answers about your specific company, we’ve added some questions to help set your customers at ease. According to what information you think your customers will want to know, the answer can be one sentence or a whole paragraph.
We recommend taking these Q&A as a baseline, making the relevant adjustments according to your audience.
THE IDEAL FAQ PAGE
Now that we covered the importance of an FAQ page and have the most common question for you to choose from, we can go live. Like product pages, the FAQ also needs an update now and then, according to the different options, products, and services you provide.
However, for you to create the ideal FAQ page, you need to listen to your customers. Whether you have a CS team on board or if you’re the one answering tickets, make sure to include common questions and queries in your FAQ.
You know your customers better than anyone else, and you know which answers they’re looking for. If you’re not sure what’s the most common topic your customers are interested in, or if you’d like to gain more insights into their communication, enter your email below to get your free analysis:
